PharmaLine

Patient counseling and management work tool for pharmacists by integration customer management tools providing medical counseling guidance.

Project

Personal

Duration

Jul 2, 2024 ~
Aug 31, 2024

Category

User Research, Branding Design, Web Design

Tools

Figma, Adobe Photoshop, Illustration

Dashboard

The quick way to start work

The main page shows a list of counseling schedule and medicine pickup customers. It is designed to align with the user's workflow for preparing counseling messages and notifying customers about pickups.

The quick way to start work

The main page shows a list of counseling schedule and medicine pickup customers. It is designed to align with the user's workflow for preparing counseling messages and notifying customers about pickups.

The quick way to start work

The main page shows a list of counseling schedule and medicine pickup customers. It is designed to align with the user's workflow for preparing counseling messages and notifying customers about pickups.

  • The block directly linked to next consultation is placed in the most prominent position with striking brand color.

  • To quickly prepare the product for customers who want to pick up the medicine, a list of pickup customers locates in the middle of the screen.

  • You can also quickly check the new messages on the right panel.

Message

Message for meticulous customer care

After the consultation, a summary will be sent through the messaging screen. Pharmacists can utilize the template to efficiently create a medication pickup and administration guidance message.

Message for meticulous customer care

After the consultation, a summary will be sent through the messaging screen. Pharmacists can utilize the template to efficiently create a medication pickup and administration guidance message.

Message for meticulous customer care

After the consultation, a summary will be sent through the messaging screen. Pharmacists can utilize the template to efficiently create a medication pickup and administration guidance message.

  • Detailed counseling report and the medication guidance enhance your reliability.

  • You can move templates to the input window by drag and drop.

Message for meticulous customer care

If customers ask any questions or requests regarding the message, check them all in the Messages tab.

Message for meticulous customer care

If customers ask any questions or requests regarding the message, check them all in the Messages tab.

Message for meticulous customer care

If customers ask any questions or requests regarding the message, check them all in the Messages tab.

  • Messages serve as a free communication channel where customers ask personal questions whenever they want.

  • When the customer asks additional questions about the guidance message sent after voice consultation, the pharmacist responds by message here.

History

View consultation history

Counseling records are filtered by date, consultation category, patient characteristic, prescription, etc. When you select one, detailed patient information appears on the right.

  • Calls that have not been received is remain with remarkable color. All consultations are recorded in both text and voice.

Research Background

Virtual counseling and customer management tool for pharmacists

While remote medical services in South Korea rapidly have grown, the digital environment for phone medication counseling wasn't fully improved. This increased tasks have caused an tremendous workload and fatigue for most pharmacists.

Research Background

Virtual counseling and customer management tool for pharmacists

While remote medical services in South Korea rapidly have grown, the digital environment for phone medication counseling wasn't fully improved. This increased tasks have caused an tremendous workload and fatigue for most pharmacists.

Research Background

Virtual counseling and customer management tool for pharmacists

While remote medical services in South Korea rapidly have grown, the digital environment for phone medication counseling wasn't fully improved. This increased tasks have caused an tremendous workload and fatigue for most pharmacists.

How might we improve the efficiency of remote medical consultations using a customer management tool?

Research Background

Virtual counseling and customer management tool for pharmacists

While remote medical services in South Korea rapidly have grown, the digital environment for phone medication counseling wasn't fully improved. This increased tasks have caused an tremendous workload and fatigue for most pharmacists.

Research Background

Virtual counseling and customer management tool for pharmacists

While remote medical services in South Korea rapidly have grown, the digital environment for phone medication counseling wasn't fully improved. This increased tasks have caused an tremendous workload and fatigue for most pharmacists.

Research Background

Virtual counseling and customer management tool for pharmacists

While remote medical services in South Korea rapidly have grown, the digital environment for phone medication counseling wasn't fully improved. This increased tasks have caused an tremendous workload and fatigue for most pharmacists.

Go to the Final Design