Sue M. Hong
I'm a Product Designer who uncovers real problems and turns complex challenges into streamlined workflows and visuals that make an impact.
Career
Research Assistant
Carnegie Mellon University / Pittsburgh, US / Aug. 2025–Present
Analyzed sensor-logged GroundsWell Pod utilization advised by Prof. Kristin Huges. Including visit frequency, repeat usage, and dwell time patterns by shift and time of day, I translated findings into a report with clear operational recommendations for UPMC stakeholders.
Synthesized qualitative insights from 141 staff reflection cards into prioritized themes and improvement opportunities, connecting employees’ needs to the Pod and communication interventions that enhanced the UPMC workplace environment.
Product Designer (Contract)
Joodra / Seoul, South Korea / Jan.–Mar. 2025
Refined dashboard workflows for e-waste inventory, order processing, and shipment tracking to enable the platform’s initial launch.
Produced an investor-ready pitch deck and an interactive Figma prototype to effectively communicate the product vision and strategic value to stakeholders.
Delivered detailed UI specifications and functional documentation to ensure a seamless engineering handoff.
UXUI Designer (Intern)
Kakao Enterprise / Gyeonggi-do, South Korea / Feb. 2022–Mar. 2023
Designed cross-functional deliverables that advanced clients’ digital transformation initiatives, driving internal adoption of innovative business models.
Optimized customer support workflows in Hana Bank’s customer management platform by unifying off line branch interactions into a KakaoTalk chat channel.
Created change management communications (screen savers and weekly newsletters) and designed executive performance reports for HD Hyundai Heavy Industries’ digital transformation initiatives.
Education
Aug. 2025–Present | Pittsburgh, US
Mar. 2017–Feb. 2022 / Seoul, South Korea / GPA 3.88/4.0
Bachelor of Fine Arts in Communication Design
Tools
Community
Led and launched a mobile app for Celestoria, a Vision Pro spatial video diary, optimizing video upload and Explore discovery flows to enhance accessibility.
Presented a live demo showcasing seamless integration between Apple Vision Pro and mobile, proving the feasibility of cross-device workflows.
UXUI Designer / Seoul, South Korea / Oct. 2021–Jan. 2022
Designed the web UXUI and brand identity for Ownroom, a home styling consulting marketplace for single person households with one to one matching between consultants and customers.
Collaborated with planners and developers to define user flows and iterate on core screens, gaining hands on experience with end to end startup product development.
Led the end-to-end design and launch of Courage log, an iOS app created with a product manager and engineers to promote reusable container adoption.
Coordinated closely with development to ensure the app’s features aligned with user needs and sustainability goals.
Specialties
User Centered
User Research and Analysis / Wire framing and Prototyping / User Interface Design / User Experience
Builder Minded
iOS App Development / Android App Development / App Prototyping and Testing / App Maintenance and Updates
Visually Impactful
Interaction Design / Motion UI Design / Animated Presentations
Skills
Product Design
UI/UX Design
Interaction Design
Mobile App Design
Visual UI Craft
High Fidelity UI
Strong Visual Hierarchy
Refined Typography
Micro Interaction
Design System
Prototyping
User Research
Usability Testing
Figma
Framer
Miro
Adobe Creative Cloud