About
Sue Hong
I am a product designer focusing on clear systems and workflows. Grounded in research, I prototype across web, mobile, and XR to connect touchpoints into one cohesive experience.
Career
Research Assistant
Carnegie Mellon University / Pittsburgh, US / Aug. 2025–Present
Analyzed sensor-logged GroundsWell Pod utilization advised by Prof. Kristin Huges. Including visit frequency, repeat usage, and dwell time patterns by shift and time of day, I translated findings into a report with clear operational recommendations for UPMC stakeholders.
Synthesized qualitative insights from 141 staff reflection cards into prioritized themes and improvement opportunities, connecting employees’ needs to the Pod and communication interventions that enhanced the UPMC workplace environment.
Product Designer (Contract)
Joodra / Seoul, South Korea / Jan.–Mar. 2025
Refined dashboard workflows for e-waste inventory, order processing, and shipment tracking to enable the platform’s initial launch.
Produced an investor-ready pitch deck and an interactive Figma prototype to effectively communicate the product vision and strategic value to stakeholders.
Delivered detailed UI specifications and functional documentation to ensure a seamless engineering handoff.
UXUI Designer (Intern)
Kakao Enterprise / Gyeonggi-do, South Korea / Feb. 2022–Mar. 2023
Designed cross-functional deliverables that advanced clients’ digital transformation initiatives, driving internal adoption of innovative business models.
Optimized customer support workflows in Hana Bank’s customer management platform by unifying off line branch interactions into a KakaoTalk chat channel.
Created change management communications (screen savers and weekly newsletters) and designed executive performance reports for HD Hyundai Heavy Industries’ digital transformation initiatives.
Education
Carnegie Mellon University
Aug. 2025–Present | Pittsburgh, US
Master of Design for Interaction Design
Hongik University
Mar. 2017–Feb. 2022 / Seoul, South Korea / GPA 3.88/4.0
Bachelor of Fine Arts in Communication Design
Sunhwa Arts High School
Mar. 2014–Feb. 2017 / Seoul, South Korea
Specialties
UX & UI Design
User Research and Analysis / Wireframing and Prototyping / User Interface Design / User Experience Testing / Responsive Design Solutions
Motion & Animation
Motion Graphics Design / Animated Explainer Videos / Interactive Presentations
Mobile
iOS App Development / Android App Development / App Prototyping and Testing / App Maintenance and Updates
Community & Involvement
CEOS
UXUI Designer / Seoul, South Korea / Oct. 2021–Jan. 2022
Designed the web UXUI and brand identity for Ownroom, a home styling consulting marketplace for single person households with one to one matching between consultants and customers.
Collaborated with planners and developers to define user flows and iterate on core screens, gaining hands on experience with end to end startup product development.
Yapp
Led the end-to-end design and launch of Courage log, an iOS app created with a product manager and engineers to promote reusable container adoption.
Coordinated closely with development to ensure the app’s features aligned with user needs and sustainability goals.
Skills
